You have to ship something fast and reliably but which courier service do you choose? There are so many out there to choose from and all of them claim to be the best. If you choose the wrong shipping partner your client relationship may be threatened. Delivering on your promise is crucial to the success of your business yet you must trust a third party in the process. What you are looking for is a long-term partnership with a wide service area, but how exactly should you evaluate your candidates?
Same-day Delivery Services
Your business may not need it every day but should have access to deliveries as soon as possible. Time is normally in great supply – until it’s not. Urgent requests happen at the least favorable times. This is why your choice of courier service should offer a full array of same-day delivery options. From perishable grocery deliveries to 1-hour rush messenger services a prospective quality logistics partner will have you covered.
Resourceful Customer Service
Friendliness only goes so far; you want to look for a courier service that is resourceful. Representatives willing to think outside of the box and solve issues when they arise without having to ask for permission are not only professional, they are exceptional. Logistics is not a one-size-fits-all type of industry where special instructions are the norm. Representatives able to go the extra mile for their customers show you will be treated as a priority. Check referrals and online social proof for situations where prospective courier services delivered results when competitors could not.
Convenience
The ease of the process goes a long way when considering who to hire as your trusted logistics partner. Does your prospective courier service offer a range of express pick-up times and online quoting services? You should also seek out a courier able to track your packages from pick-up to delivery in real-time with signature confirmations. Safety and security are paramount in today’s uncertain mobile world. Safeguard your packages conveniently and carefully.
Transparency
Read the fine print! Before entering into any type of agreement with a courier service be certain there are no hidden fees. Reputable logistics partners will be up-front and transparent with their fee schedules, insurance policies, and complaint procedures. Beware of any questionable language avoiding damaged package liability or defaulting on lost item coverage. Trust and value are a two-way street. Of course, you don’t want to pay too much for courier services but you also get what you pay for. Sometimes the best deal does not equate to the highest quality reputation.
Placing your goods into someone else’s hands requires trust and professionalism. At Milano Courier, we understand that and will go above and beyond to exceed your expectations. We take quality courier services seriously and strive to make the best impression possible when delivering your packages. Our employees are dressed to impress, not just to earn a paycheck. Our brand reflects your brand so you can rest assured that not only do our processes guarantee convenience but our attention to detail ensures each job is delivered on time, every time. Please don’t hesitate to call or email our office for more information about how we can become your trusted logistics partner.